Sales & Return Policy

We aim to provide impeccable customer service before, during and after your purchase. We provide outstanding products and unsurpassed service that, together, deliver premium value to our customers Our mission is to deliver our customers equipment with fine craftsmanship, dependability and value that is unmatched in the beauty industry.

Sales Policies

1. Passion Beauty Supply Ltd does not accept responsibility for installation or assembly of any items purchased.

2.  Passion Beauty Supply Ltd is not responsible for maintenance of any of our products. Proper use and maintenance are the sole responsibility of the customer. 

3. Passion Beauty Supply Ltd is not responsible, nor has knowledge of individual building codes or laws. Please check with your local government offices regarding any questions that you may have. Compliance with all local, provincial and federal codes is the sole responsibility of the customer.

Payment Policies

1. All purchases must be prepaid. We accept Visa, MasterCard, American Express, online bill payment & etransfer. Finacing options are available as well. 

2. Special order items, as well as items that are not in stock, will require a 40% deposit with the balance due prior to delivery or pick up of merchandise.  After special orders are in production, the customer is fully responsible for paying the balance. If the order is cancelled, it will result in total forfeiture of deposit. Custom orders cannot be returned unless there is a manufacturing defect.

Shortages, Damages or Loss of Items in Transit

1. All shortages or damages must be reported within 48 hours of receipt of merchandise. Problems reported after 48 hours are not the responsibility of Passion Beauty Supply and resolution of the problems are not guaranteed.

2. Any damages to products are the sole responsibility of the carrier and such damage claims are between Passion Beauty Supply and carrier. The customer is required to provide video evidence of the damage so that Passion Beauty Supply can file a claim and send replacement merchandise to the customer.

Exchanges, Returns & Refunds

1.  All products returned for a refund will incur a 20% restocking/reconditioning fee. 

2.  All merchandise must be returned in its original box with original packing materials and must be packed in such a manner that it will not incur damages in return transit. Used items may not be returned. Any damages to returned products are the sole responsibility of the customer and such damage claims are between the carrier and customer.

3. Refunds and exchanges will be given within 30 days from the original date of purchase. 

4. Custom orders CANNOT be returned for any reason whatsoever.

5. All refunds issued will be less shipping charges. Customers are responsible for all return shipping charges.

 

Limitations of Warranty

1. Passion Beauty Supply shall not, under any circumstances, be liable for abuse, misuse, normal wear and tear, alteration, improper maintenance, unauthorized repair, design concepts, any chipping, fading, staining, peeling or any acts of nature, such as, fire, water damage, freeze, etc.

2. Wrinkling of vinyl/leatherette on the seating surfaces of all chairs is normal and is not a defect. All chairs will progressively do this with age and use.

3. Staining or discoloration of chair vinyl due to normal wear and tear, caused by client clothing (dye in jeans, skirts etc), use of hair color or bleach is not covered under warranty.

4. Passion Beauty Supply Ltd reserves the right to replace any discontinued item with a like or similar item.

5. A licensed plumber must perform all installation  for plumbing and all plumbing related equipment. Failure to do so will result in the warranty being voided. Documentation must be provided to Passion Beauty Supply Ltd for all plumbing related warranty issues.

6.  An approved electrician must service all equipment still under warranty. Failure to do so will result in the warranty being voided.

7.  Any reconditioned, open box and floor models are sold as is and do not include a warranty unless otherwise noted by Passion Beauty Supply Ltd.

8. Any fading due to exposure of sunlight is not covered under any circumstances.